At Noolugajulu, we are committed to delivering your jewelry safely, securely, and on time. Every order is carefully packed to ensure it reaches you in excellent condition.

Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation email or message with tracking details.

Delivery Time

  • Standard delivery usually takes 3–7 business days, depending on courier service availability.
  • Delivery timelines may vary during festivals, holidays, or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Promotional offers such as free shipping may be available from time to time.

Order Tracking

After dispatch, a tracking ID and courier details will be shared so you can monitor the status of your shipment.

Secure Packaging

Each jewelry piece is carefully inspected and securely packaged to protect it during transit. We take every precaution to ensure your order arrives in perfect condition.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address or recipient unavailability, the package may be returned. Additional shipping charges may apply for re-dispatch.

Incorrect Address

Please ensure that your shipping address, contact number, and postal code are accurate when placing your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information.

Damaged or Lost Shipments

If your package arrives damaged, tampered with, or if any item is missing, please contact our customer support within 24 hours of receiving the order. Include clear photographs of the package and products to help us resolve the issue quickly.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support.