Frequently Asked Questions (FAQs)

1. What types of jewelry do you offer?

We offer a wide range of handcrafted jewelry, including Panchaloha, Anti-Tarnish, Brass, Temple Jewelry, Fashion Jewelry, Oxidized Jewelry, and other traditional collections.

2. Are your jewelry pieces handcrafted?

Many of our products are carefully handcrafted by skilled artisans. Slight variations in design or finish are part of the uniqueness of handmade jewelry.

3. Is your anti-tarnish jewelry long-lasting?

Yes. Our anti-tarnish jewelry is designed for durability. Proper care and storage will help maintain its shine for a longer time.

4. How can I place an order?

Simply browse our collections, add your favorite items to the cart, and proceed to checkout using our secure payment options.

5. What payment methods do you accept?

We accept secure online payments through trusted payment gateways, including UPI, credit cards, debit cards, net banking, and other available payment methods.

6. How long does shipping take?

Orders are usually processed within 1–3 business days and delivered within the estimated delivery timeframe mentioned in our Shipping Policy.

7. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number and courier details to monitor your shipment.

8. Can I cancel my order?

Orders can be cancelled only before they are shipped. Once dispatched, cancellation requests cannot be accepted.

9. What should I do if I receive a damaged or incorrect product?

Please contact our customer support within 24 hours of receiving your order with clear photos of the product and packaging. We will review your request and provide an appropriate resolution.

10. Do you offer returns or refunds?

Returns and refunds are available only under the conditions outlined in our Cancellation & Refund Policy.

11. How should I care for my jewelry?

To keep your jewelry looking beautiful:

  • Store it in a dry, clean place.
  • Avoid contact with water, perfumes, and chemicals.
  • Wipe gently with a soft cloth after use.
  • Keep each piece separately to prevent scratches.

12. Is my payment information secure?

Yes. All payments are processed through secure and trusted payment gateways. We do not store your complete payment card details.

13. Can I contact customer support?

Absolutely! Our support team is here to assist you with any questions regarding your order, products, or services.