Cancellation & Refund Policy

At Noolugajulu, customer satisfaction is our priority. Please read our Cancellation and Refund Policy carefully before placing your order.

Order Cancellation

• Orders can be cancelled only before they are shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.
• To request a cancellation, please contact our customer support as soon as possible with your order details.

Refund Eligibility

You may be eligible for a refund if:

• You receive a damaged or defective product.
• You receive an incorrect item.
• Your order is cancelled before shipment.
• Your order is lost during transit and confirmed by the courier partner.

To initiate a refund request, please contact us within 24 hours of receiving your order and provide clear photos of the product and packaging.

Non-Refundable Items

Refunds or returns will not be accepted in the following cases:

• Change of mind after delivery.
• Products that have been used, worn, altered, or damaged after delivery.
• Products returned without their original packaging.
• Customized or personalized jewelry items.

Refund Process

• Once your request is received, our team will review the details.
• If approved, the refund will be processed to your original payment method.
• Refunds are generally completed within 5–10 business days, depending on your payment provider.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

Return Shipping

If a return is approved due to our error (such as a damaged, defective, or incorrect product), we will provide instructions for the return process. Please do not return any product without prior approval from our support team.

Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact our customer support.